Quality policy of Atlantean Consulting s.r.l.
Atlantean Consulting has developed its Quality Policy taking into account the following corporate purposes:
Training: designing, developing, delivering and evaluating the provision of basic, advanced and specialist training in Intelligence, by offering dedicated training pathways developed on the basis of the objectives set by the client and with due consideration for the nature, background and cultural profile of the service recipients.
Production of Analytical Documents: We colldesigning, preparing and disseminating – in the most effective format for the defined purposes – intelligence analysis products using appropriate structured analysis techniques, and providing the client with all necessary elements to understand the procedures and methodologies applied, as well as the indicators and factors suitable for monitoring over time the evolution of the phenomena/scenarios addressed.
Consultancy services: designing, developing and providing professional consultancy services in the field of Intelligence – including guidance intended to support the development of specialist systems and tools – through a holistic approach based on the professional experience of Atlantean personnel and on the current needs of potential users.
Process approach. Atlantean fully adopts the processes set out in the ISO-9001 standard and, in particular, the application of the Plan-Do-Check-Act (PDCA) cycle as a tool for planning, control, execution and improvement in the provision of the goods and services covered by the corporate purposes.
Atlantean Consulting is committed to implementing the above in full compliance with applicable regulations and to fully meeting the expectations of clients and all interested parties, including any employees, external suppliers and occasional collaborators.
Guiding Principles and primary strategic objectives (understood as the core pillars of the organisational structure, where each element – the client relationship, internal ethics, legislative compliance and external partnerships – works in synergy to support the company’s reputational integrity and performance):
- Client experience satisfaction. The primary objective is to ensure a high-quality service, characterised by security, reliability, promptness and a high degree of flexibility.
- Compliance with mandatory legal requirements. All activities shall be performed in full compliance with mandatory legal requirements and with every commitment undertaken on a voluntary basis. The company undertakes to maintain continuous awareness of new regulations and of security and confidentiality requirements.
- Promotion of a quality culture. The organisation must develop and consolidate an appropriate corporate culture centred on quality in order to pursue the highest levels of performance in this area.
- Continuous optimisation of company performance. The continuous improvement of quality in company management and in service provision must lead to the generation of positive outcomes. These outcomes are reflected both economically and in terms of reputation and externally perceived excellence, ensuring the full satisfaction of all stakeholders and clients.
- Appropriate professional capability. It is a priority to ensure that the availability of professional expertise and skills is always adequate in relation to the needs expressed by clients, stakeholders and the relevant market.
- Strengthening its ethical standing. The company undertakes constantly to refine its image as an efficient and responsible entity, paying the utmost attention to the principles of good governance and ethics.
- Observance and maintenance of the Quality System. Ensure full compliance with the requirements defined by the Quality Management System and provide for its effective and continuous application.
- Strategic flexibility and policy updating. The Quality Policy must be reviewed to ensure dynamic adaptation to changing market requirements and to maintain constant compliance with relevant regulatory updates.
Fundamental Principles of the Quality Policy (understood as the specific points of reference that guide Atlantean in accordance with the specific nature of the products and services offered, also taking into account the sensitivity of the subject matter addressed and the consequent need to classify certain specific deliverables as confidential):
a) Conformity and client satisfaction:
- Demonstrate its ability consistently to provide products and services that meet client requirements and applicable statutory and regulatory requirements.
- Seek to increase client satisfaction through the effective application of quality verification and client-satisfaction processes, including processes aimed at improving the different stages of preparation and delivery of products and services.
- Provide analytical and consultancy products, as well as training services, that are precisely aligned with the client’s initial requirements and needs.
- Ensure that analysis and synthesis products are prepared in accordance with defined rules for standardised and professional production, and are structured using formats that are effective for the purposes and objectives for which they are intended.
- With regard to the production of analysis documents, ensure the exclusive use of Open Sources of proven reliability for the preparation of reports, carrying out every possible check on the content in order to enhance its veracity.
- With regard to the provision of training services, define the training objectives (Learning Objectives) for courses, ensuring that they are specific, measurable, realistic, observable and understandable.
b) Continuous improvement and prevention:
- Adopt the concept of risk-based thinking (a risk-based approach) – envisaged by the ISO-9001 standard within the necessary structuring of working processes – in order to plan and implement actions that address risks and opportunities. Specifically, risk-based thinking is applied in the preliminary assessment of the activities requested by any prospective client and is intended to prevent the assumption of unsustainable contractual commitments (e.g. process deviations from the ISO-9001 standard) or commitments of questionable purpose (e.g. improper use of the assessments expressed by Atlantean in analytical products, or the use of products and services by companies/organisations whose ethical and behavioural standards are questionable).
- Apply the corporate Lessons Identified/Lessons Learned (LI/LL) process as an essential tool for process improvement and innovation. The objective of LI/LL is to learn from experience and reduce the risk of repeating the same errors, thereby increasing the chances of success.
- In the training domain, develop the Systems Approach to Training (SAT) process in a structured and dynamic manner to enable the customisation of training content, as well as its continuous adjustment and improvement. The results of the SAT evaluation phase may generate inputs to be managed through the Lessons Learned Process.
| Rev. | Date | Change description | Drafted / approved by |
|---|---|---|---|
| 00 | 26/03/2026 | Initial issue of the form | AR |
| 01 | 01/04/2026 | Inclusion of Annex “A” | AR |
| 02 | 25/06/2026 | Annex data updated. | AR |